Welcome to the Eden & Stirling Contemporary Jewellery Terms and Conditions for use of our website (“site”). This site is provided to you free of charge, for your personal use, subject to these Terms and Conditions. By using the Eden & Stirling Contemporary Jewellery site and/or by placing an order with us, you agree to be bound by the Terms and Conditions set out below. If you do not wish to accept the Terms and Conditions, you should discontinue the use of the site.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. If you have any questions relating to these Terms and Conditions, please do not hesitate us via email firstname.lastname@example.org
By registering as a user of Eden & Stirling Contemporary Jewellery you warrant that information provided is true, accurate and complete. Further, we require that you inform us immediately of any changes to the information that you provided when registering, by updating your personal details online or by contacting us at email@example.com.
Your registration on the Eden & Stirling Contemporary Jewellery site will be taken as your agreement not to create an account in order to impersonate any person or to use a false or unauthorised name.
Please note that we have the right to revise and amend these Terms and Conditions from time to time; any changes will be announced on the Eden & Stirling Contemporary Jewellery site. If you do not wish to accept the Terms and Conditions following an update, you should discontinue the use of the site. Continuation of orders and use of the site, after the date on which the changes come into effect, will be construed as your acceptance and your agreement to be bound by those Terms and Conditions.
By placing an order through our site, you warrant that you are over eighteen years of age.
Please be advised that when placing an order online you will be automatically added to our promotional emailing list. Should you wish to opt out of promotional email activity, please click on the “unsubscribe” link which can be found on the bottom of any marketing email. We do not share your private information with any third-party companies or sites nor participate in the cold calling our customers.
ORDER CONFIRMATION AND DISPATCH
Upon completion of the order process online you will receive an email from us acknowledging receipt of your order. Please note that at this point, you order has not been accepted. All orders are subject to acceptance by us, before dispatch. Should we experience a problem regarding this, we will be in contact with you. Upon acceptance of your order you will receive an email. Once your product has been made and finished you will receive a ‘Dispatch Confirmation’ email. This means that your order has left Eden & Stirling Contemporary Jewellery and is now being shipped to your specified address.
OUR RIGHT TO CANCEL AN ORDER
Should we be unable to accept an order, we will contact you regarding how we can next proceed.
Non-acceptance of an order may be the result of one of the following:
The product ordered being discontinued from our lines
An unauthorised payment
We will aim to be in contact with you as soon as a problem occurs so that we can aid a resolution for you.
DESCRIPTION OF PRODUCTS
We take all reasonable care to ensure that product information displayed on our site is correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. We aim to keep the site update at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, you will be notified.
Every care is taken to ensure that the description and specifications of our jewellery is correct. However, the colour reproduction is a close representation, a slight variation in the actual product may occur. Please contact us if you are unhappy with any of the items you receive.
PRICE AND PAYMENT
Please note that the prices of items on our site are liable to change at any time. These changes will not affect orders that have been placed before this time.
All process displayed on our website will be viewed as correct, except in cases of obvious error. These prices exclude delivery charges which will be applied upon checkout.
The charge for Royal Mail UK Special Delivery is £7.40.
Our standard delivery time is usually 2 1/2 weeks. This is because all our products are bespoke and made to order. Once we receive your order we print the castable wax model and send it to our casting house. Once the item is cast in silver it will then be hand finished in our workshop.
However, we do carry some stock and if you order an item which we have in stock we can despatch it the next working day.
Please note that we do offer an International Delivery Service; delivery to Europe will cost £12.00, America will cost £15.00, the Rest of the World will cost £20.00.
We are unable to deliver to PO box addresses.
RETURN POLICY AND INSTRUCTIONS
Here at Eden & Stirling Contemporary Jewellery providing the best quality products and service is extremely important to us. If you are not completely satisfied with your order, please return the goods to us. We require that these items are returned unused and in the original packaging, within 14 days from the day of dispatch. Should this be upheld, we will happily provide a refund or, alternatively, exchange the item. Please note that we are unable to accept returns or exchanges for earrings – they are excluded from the returns policy for hygiene reasons.
Eden & Stirling Contemporary Jewellery will accept full responsibility for a broken item that is deemed a manufacturing fault and will happily refund, replace or exchange accordingly. However, we cannot be held responsible for items that have been accidentally broken. All damaged returns will be subject to an inspection before a suggested course of action can be discussed.
Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. Goods received damaged in transit will be replaced at no cost with free delivery, provided you inform us of any breakage within three days of receiving the order.
Refunds will be processed according to the method of payment originally used for your order. Should this be unacceptable, please contact us to discuss this matter.
Returns for refund received after 14 working days will be offered a Customer Credit for use on their next order. Please contact us if there is a delay in returning your parcel.
Products that have been personalised in any way are non-returnable. This includes the personalised jewellery, or bespoke jewellery.
For information on how to return items to us, please see our Returns Page.
Unfortunately, any parcels returned from an international address will be at your own cost. We also recommend a free receipt of postage be obtained when returning orders from overseas as we will not accept responsibility for parcels lost in transit.
PROMOTIONAL CODES AND OFFER INFORMATION
Promotional codes cannot be used in conjunction with any other offer including during our Sale periods.
“Strikethrough” prices are displayed in accordance with a clearance, sale or promotional item. If an item is added to your basket whilst this sale is still live, but you do not checkout, your basket will revert back to the original price of the product, before the sale.
Gift vouchers may only be purchased and redeemed via the Eden & Stirling Contemporary Jewellery site. Should you wish to gift a voucher you may send this direct, via email, to the recipient or send to your personal email address for use at a later date. There is no time limit for use of voucher codes, once purchased. Please ensure you input the correct email address details when purchasing a voucher.
MONEY OFF PROMOTION CODES
“Money Off” promotional codes cannot be used in conjunction with any other offer or code and can only be applied to an order above the amount specified on the marketing email received. Promotional discount codes offered by Eden & Stirling Contemporary Jewellery are only valid until the date specified and delivery charges will still apply.
If you return an item to us for a refund, having ordered with a money-off promotional code and your total order now equates to lower than the threshold for the original offer, you will no longer qualify for the monetary discount. We will therefore refund you the original price of the item, less the value of the code used.
PROMOTIONAL PERCENTAGE DISCOUNT CODES
“Percentage Discount” promotional codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email and/or catalogue received. Promotional discount codes offered by Eden & Stirling Contemporary Jewellery are only valid until the date specified and delivery charges will still apply.
If you return an item to us for a refund we will refund you the original price of the item, less the percentage value discounted from the original order.
PROMOTIONAL DELIVERY CODES
“Free Delivery” codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email. Promotional codes offered by Eden & Stirling Contemporary Jewellery are only valid until the date specified. Please note that free delivery applies to UK customers only. Redemption of a free delivery code should be confirmed at checkout. Please ensure you select the free delivery option.
Should you return the items from your order for a refund, we will refund the original price of the items returned.
Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Eden & Stirling Contemporary Jewellery or anyone associated with Eden & Stirling Contemporary Jewellery cannot accept any liability for any loss arising out of direct or indirect use of this information. Eden & Stirling Contemporary Jewellery reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.